Last Updated: August 14, 2026

At Plainlys, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit or make a purchase from our online store.

Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

• Your name

• Email address

• Shipping and billing address

• Phone number, if provided

• Order and purchase information

• Payment information

• Device and browser information

• IP address

• Information you provide when contacting our customer support team

We only collect information that is reasonably necessary to operate our store, process orders, provide customer support, and improve your shopping experience.

How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders

• Process payments

• Ship your purchases

• Provide order and shipping updates

• Respond to customer service requests

• Help with returns, refunds, and exchanges

• Improve our website, products, and services

• Prevent fraud and unauthorized activity

• Maintain the security of our website

• Comply with applicable legal requirements

• Send promotional communications when permitted and when you have provided the appropriate consent

Payment Information

Payments made through our website are processed through third-party payment providers. Plainlys does not need to directly store your complete credit or debit card information to process your order.

Payment providers may collect and process payment information according to their own privacy policies and terms.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functions, remember preferences, understand how visitors use our website, and improve the shopping experience.

Cookies may also be used by third-party services that help us operate our website, analyze traffic, or provide advertising services.

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect how some parts of our website function.

How We Share Your Information

We may share your information with trusted third-party service providers when necessary to operate our business.

For example, information may be shared with:

• Payment processors

• Shipping and delivery providers

• Website and ecommerce service providers

• Customer support services

• Analytics and advertising providers

• Fraud prevention and security services

• Government authorities or other parties when required by law

We do not sell your personal information simply for the purpose of providing it to unrelated third parties.

Order and Shipping Information

When you place an order, we may need to share certain information, such as your name, shipping address, email address, and order details, with shipping and fulfillment providers so that your order can be processed and delivered.

Marketing Communications

If you choose to receive marketing communications from us, we may use your email address to send you information about products, promotions, special offers, or updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us at support@plainlys.com.

Please note that you may still receive necessary transactional communications, such as order confirmations, shipping updates, or customer service messages.

Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, misuse, loss, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

When information is no longer reasonably necessary, we may delete or anonymize it in accordance with our applicable policies and legal obligations.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of websites that we do not operate.

We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Plainlys does not knowingly collect personal information from children in circumstances where doing so would violate applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to request access to, correction of, deletion of, or information about the personal data we hold about you.

To make a privacy-related request, please contact us at:

support@plainlys.com

We may need to verify your identity before completing certain requests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how Plainlys handles your information, please contact us:

Plainlys
Email: support@plainlys.com