Shipping Information

At Plainlys, we are proud to offer our customers FREE shipping on all orders!

Order Processing Times

Please allow 1–3 business days for us to process and dispatch your order after it is placed.

An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your delivery address.

During peak periods, holidays, or other high-volume times, processing may take up to 7 business days.

Estimated Shipping Times

Estimated shipping times refer to the transit time after your order has been dispatched to the shipping carrier. Delivery times may vary depending on your location, shipping carrier, customs, and other factors.

🇺🇸 United States: 5–10 business days

Please keep in mind that these are estimated delivery times, not guaranteed delivery dates.

During peak periods and holidays, shipping carriers may experience delays in transit or tracking updates that are outside of our control. International shipments may also experience unexpected customs delays, which can extend the overall delivery timeframe.

Order Changes & Accurate Shipping Details

It is the customer's responsibility to make sure all shipping information is accurate and complete at checkout.

Incomplete or incorrect shipping information may result in delayed processing, delivery issues, or order cancellation.

If our system detects an issue with your shipping address, our customer support team may contact you by email within 3 business days of your order being placed to verify your information. If we do not receive a response, we reserve the right to cancel the order.

If you notice an error in your shipping information, please contact us at support@plainlys.com within 24 hours of placing your order. We will do our best to accommodate any requested changes, but we cannot guarantee that changes can be made after this timeframe.

Delayed Delivery

At Plainlys, we understand how important it is to receive your order on time, and we work hard to get every order shipped as quickly as possible.

However, delivery delays can sometimes occur due to circumstances outside of our control. Shipping carriers may experience unexpected issues during transit, including severe weather, transportation disruptions, high shipping volumes, or other operational delays.

There may also be unforeseen circumstances that affect order processing, such as product availability, address verification, or payment processing issues. If an issue with your order is expected to cause a significant delay, we will do our best to notify you.

Please note that Plainlys is not responsible for delivery delays caused by external circumstances beyond our control, and we cannot guarantee an exact delivery date. However, our team will always do our best to provide updates and assist with any shipping issues.

Lost or Stolen Packages

We understand that lost or stolen packages can be frustrating. Once an order has been handed over to the shipping carrier, it is generally outside of our direct control.

If you believe your package has been lost or stolen, please contact us at support@plainlys.com. We will do our best to assist you and help determine the next steps.

We also recommend contacting the shipping carrier directly to report the issue and, when applicable, file a claim. The carrier may request additional information to investigate the shipment.

Please note that Plainlys is not responsible for packages that are confirmed as delivered but are subsequently lost or stolen, and such situations may fall outside our refund policy. Depending on the circumstances, we may be able to offer a replacement or other resolution at our discretion.

If your package cannot be located, we recommend contacting the carrier and, when appropriate, filing a local police report.

Shipping Policy Changes

Plainlys reserves the right to modify or update this Shipping Policy at any time without prior notice.

Customers are responsible for reviewing the most recent version of this policy before making a purchase.

By purchasing and continuing to use Plainlys products, customers acknowledge and accept this Shipping Policy, including any future modifications.

We encourage customers to review this page periodically for the latest shipping information.

If you have any questions or concerns regarding shipping, please contact us at support@plainlys.com. Our team will be happy to help.