Return & Refunds

At Plainlys, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.

Return Window

You may request a return within 90 days of the delivery date. Requests made after 90 days from delivery are outside our return window and cannot be accepted.

Returns

If you would like to return an item, please contact us at support@plainlys.com before sending your product back.

To help us assist you faster, please include:

• Your full name
• Your order number
• The item you would like to return
• The reason for your return

Our customer support team will review your request and provide return instructions, including the return address, within 12 hours on business days.

Return Eligibility

To be eligible for a return, items must be returned in their original condition, unused, and in their original packaging.

Please do not send your purchase back without first contacting our support team and receiving return instructions.

Refunds

Once your return has been received and inspected, we will notify you about the status of your refund.

If your refund is approved, it will be issued to your original payment method within 5 business days of us receiving the returned item.

Please note that it may take several further business days for the refunded amount to appear in your account, depending on your bank or payment provider.

Shipping Costs

Return shipping is the responsibility of the customer, except where the item arrived damaged, defective, or incorrect — in those cases Plainlys covers the return shipping cost.

Original shipping costs, where applicable, are not refundable.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@plainlys.com as soon as possible.

Please include your order number and clear photos of the item and packaging so that we can review the issue and provide a replacement or a full refund, including return shipping.

Order Cancellations

If you need to cancel or make changes to your order, please contact us at support@plainlys.com within 24 hours of placing your order.

We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, we may not be able to cancel or modify it.

Lost or Stolen Packages

Plainlys is not responsible for packages that are confirmed as delivered by the shipping carrier but are subsequently lost or stolen.

If you believe your package has been lost or stolen, please contact us at support@plainlys.com, and we will do our best to assist you. We also recommend contacting the shipping carrier directly.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, customization, or final-sale status. Where an item is not eligible for return, this is stated on the product page before you buy.

Contact Us

If you have any questions about returns or refunds, please contact us:

Plainlys
Email: support@plainlys.com
Support hours: Monday to Friday, 9:00 am to 5:00 pm EST

Changes to This Policy

Plainlys reserves the right to update or modify this Returns & Refunds Policy at any time. Any changes will be posted on this page with an updated Last Updated date.

By placing an order with Plainlys, you acknowledge and agree to this Returns & Refunds Policy.