shipping & Delivery

Shipping & Delivery

At Plainlys, we want to make sure your order gets to you safely and as quickly as possible. Please review the information below for details about our processing times, shipping, tracking, and delivery.

Free Shipping

We are happy to offer FREE shipping on all orders.

Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days after your order is placed.

During holidays, promotional periods, or periods of high order volume, processing may take up to 7 business days.

Once your order has been handed over to the shipping carrier, it is considered dispatched and will begin its transit to your delivery address.

Estimated Delivery Time

After your order has been dispatched, delivery within the United States typically takes approximately:

🇺🇸 United States: 5–10 business days

Please remember that these are estimated delivery times and are not guaranteed delivery dates.

Actual delivery times may vary depending on your location, shipping carrier, weather, holidays, carrier volume, and other circumstances outside of our control.

Order Tracking

Once your order has been dispatched, you will receive tracking information when available.

You can use your tracking number on our Track Your Order page to view the latest available updates on your shipment.

If your tracking information has not updated immediately, please allow some time for the carrier's system to update after the package enters transit.

Shipping Delays

While we work hard to get your order to you as quickly as possible, unexpected shipping delays can sometimes occur.

Delays may be caused by:

  • Severe weather

  • Carrier delays

  • High shipping volumes

  • Holidays

  • Transportation disruptions

  • Customs processing

  • Incorrect or incomplete shipping information

  • Other circumstances outside of our control

If your order is experiencing a delay, please contact us at support@plainlys.com, and we'll do our best to assist you.

Please note that Plainlys cannot guarantee an exact delivery date and is not responsible for delays caused by circumstances outside of our control.

Incorrect Shipping Information

Please make sure your shipping information is correct and complete before placing your order.

If you notice an error in your shipping address, contact us at support@plainlys.com within 24 hours of placing your order.

We will do our best to make changes before your order is shipped, but we cannot guarantee that changes can be made once an order has entered processing or been dispatched.

Plainlys is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Stolen Packages

If your tracking information shows that your package was delivered but you cannot locate it, we recommend:

  1. Checking around your delivery location.

  2. Asking household members or neighbors if they received the package.

  3. Checking with your building's front desk or mailroom, if applicable.

  4. Contacting the shipping carrier to report the issue.

If you still cannot locate your package, contact us at support@plainlys.com and we'll do our best to assist you.

Please note that Plainlys is not responsible for packages that are confirmed as delivered but are subsequently lost or stolen.

Damaged Packages

If your package arrives damaged, please contact us at support@plainlys.com as soon as possible.

Include your order number and clear photos of the damaged package and product so our team can review the situation and determine the appropriate resolution.

International Shipping

If international shipping is available for your destination, delivery times may vary.

International orders may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country. These charges, when applicable, are generally the responsibility of the customer.

Customs delays may also extend the estimated delivery timeframe.

Contact Us

Have a question about your shipment or delivery?

We're here to help. Contact us at:

Plainlys
Email: support@plainlys.com

When contacting us about an order, please include your order number whenever possible so we can assist you faster.

Policy Changes

Plainlys reserves the right to update or modify this Shipping & Delivery Policy at any time. Any changes will be posted on this page with an updated Last Updated date.

By placing an order with Plainlys, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy.